What is Empatia?

Empatia is program developed by the Opora Foundation to make psychological care accessible for people who are often left outside existing mental health systems.

Soft pastel gradient circle, Empatia design element
Soft pastel gradient circle, Empatia design element
Our story

Established in 2022 in response to the arrival of displaced Ukrainians in the Netherlands, Empatia was created to address an urgent reality: while the psychological impact of displacement was immense, access to care remained fragmented, difficult to navigate, and unavailable in people's native language.

Our story

Established in 2022 in response to the arrival of displaced Ukrainians in the Netherlands, Empatia was created to address an urgent reality: while the psychological impact of displacement was immense, access to care remained fragmented, difficult to navigate, and unavailable in people's native language.

The Dutch mental health system is overloaded.

The Dutch mental health system is overloaded.

How can Ukrainian-speaking psychologists be integrated into the healthcare system?

Through the privatised healthcare system, through insurance.

Businesses need clients, psychologists need patients: how do they find each other?

Through an easy-to-reach helpline, which provides informational and crisis support.

How can a family doctor refer a patient to Ukrainian sychologists?

Through a large-scale communication campaign and an interactive map.

How can we make sure people know that their mental health matters?

Through workshops, consultations and proactive outreach.

Our mission
Our mission

Our mission is to provide timely, trauma-informed and culturally relevant psychosocial support while reducing barriers to care. 

"Since my early teens, I have always wanted to contribute to solving the world’s social problems. I quickly realised, however, that no single organisation can solve every problem, and that meaningful change requires focus: choosing one problem and working on it deeply.

This is why, in 2022, we chose access to mental health support as our main priority for displaced Ukrainians in the Netherlands. At a time when the mental health system was already stretched, there was a clear need for culturally sensitive care for a group that was already displaying symptoms of psychological distress.

In the course of this work, we have learned that the system still leaves many people behind, particularly children and older people. We have also learned that the challenges we are working on are not universal. They require cultural sensitivity and firsthand knowledge of the impact of war trauma.

That is how Empatia evolved into more than a solution: a knowledge centre, a product development engine, and a programme that continues to put people’s needs at the centre of our work.."

Maria Shaidrova

CEO, Managing Director

THE EMPATIA CIRCLE

Empatia combines multiple services into one integrated support system.

Psychosocial Helpline

Provides first-line emotional support and guidance in Ukrainian.

Legal Helpline

Provides information, guidance, and referrals to help individuals navigate legal and practical challenges.

Mental Health Advisory

Provides expert consultation and guidance for municipalities, organisations, and professionals working with displaced communities.

Matching Center

Connects Ukrainian-speaking psychologists with municipalities, healthcare providers, and organisations to expand culturally responsive care.

Monitoring & Evaluation

Analyses anonymised service data to identify emerging needs, improve our services, and provide evidence-based recommendations.

Soft pastel gradient circle, Empatia design element
THE EMPATIA CIRCLE

Empatia combines multiple services into one integrated support system.

Psychosocial Helpline

Provides first-line emotional support and guidance in Ukrainian.

Legal Helpline

Provides information, guidance, and referrals to help individuals navigate legal and practical challenges.

Mental Health Advisory

Provides expert consultation and guidance for municipalities, organisations, and professionals working with displaced communities.

Matching Center

Connects Ukrainian-speaking psychologists with municipalities, healthcare providers, and organisations to expand culturally responsive care.

Monitoring & Evaluation

Analyses anonymised service data to identify emerging needs, improve our services, and provide evidence-based recommendations.

Soft pastel gradient circle, Empatia design element
THE EMPATIA CIRCLE

Empatia combines multiple services into one integrated support system.

Psychosocial Helpline

Provides first-line emotional support and guidance in Ukrainian.

Legal Helpline

Provides information, guidance, and referrals to help individuals navigate legal and practical challenges.

Mental Health Advisory

Provides expert consultation and guidance for municipalities, organisations, and professionals working with displaced communities.

Matching Center

Connects Ukrainian-speaking psychologists with municipalities, healthcare providers, and organisations to expand culturally responsive care.

Monitoring & Evaluation

Analyses anonymised service data to identify emerging needs, improve our services, and provide evidence-based recommendations.

Soft pastel gradient circle, Empatia design element
Our Approach

Our methodology is:

Icon representing professional advice services for organisations.

Trauma-informed

We recognise the lasting impact of displacement, loss, and war, creating services that prioritise safety, trust, and recovery.

Icon representing mediation and conflict resolution services.

Evidence-based

Our services evolve through continuous monitoring, evaluation, and data-driven learning.

Icon representing training for mental health and psychosocial skills.

Culturally grounded

Support is delivered by professionals who understand the language, culture, and lived experiences of the communities they serve.

Icon representing mediation and conflict resolution services.

Collaborative

We work alongside municipalities, healthcare providers, schools, shelters, and community organisations to strengthen existing systems rather than replace them.

Icon representing hiring of qualified Ukrainian psychologists.

Accessible

We reduce barriers to care by making psycosocial support easier to find, understand, and access.

Our Approach

Our methodology is:

Icon representing professional advice services for organisations.

Trauma-informed

We recognise the lasting impact of displacement, loss, and war, creating services that prioritise safety, trust, and recovery.

Icon representing mediation and conflict resolution services.

Evidence-based

Our services evolve through continuous monitoring, evaluation, and data-driven learning.

Icon representing training for mental health and psychosocial skills.

Culturally grounded

Support is delivered by professionals who understand the language, culture, and lived experiences of the communities they serve.

Icon representing mediation and conflict resolution services.

Collaborative

We work alongside municipalities, healthcare providers, schools, shelters, and community organisations to strengthen existing systems rather than replace them.

Icon representing hiring of qualified Ukrainian psychologists.

Accessible

We reduce barriers to care by making psycosocial support easier to find, understand, and access.

Our Approach

Our methodology is:

Icon representing professional advice services for organisations.

Trauma-informed

We recognise the lasting impact of displacement, loss, and war, creating services that prioritise safety, trust, and recovery.

Icon representing mediation and conflict resolution services.

Evidence-based

Our services evolve through continuous monitoring, evaluation, and data-driven learning.

Icon representing training for mental health and psychosocial skills.

Culturally grounded

Support is delivered by professionals who understand the language, culture, and lived experiences of the communities they serve.

Icon representing mediation and conflict resolution services.

Collaborative

We work alongside municipalities, healthcare providers, schools, shelters, and community organisations to strengthen existing systems rather than replace them.

Icon representing hiring of qualified Ukrainian psychologists.

Accessible

We reduce barriers to care by making psycosocial support easier to find, understand, and access.

Our Partners

Empatia works alongside municipalities, healthcare organisations, educational institutions, community organisations, and mental health professionals across the Netherlands to strengthen local support systems for displaced communities.

Our Partners

Empatia works alongside municipalities, healthcare organisations, educational institutions, community organisations, and mental health professionals across the Netherlands to strengthen local support systems for displaced communities.

Our Partners

Empatia works alongside municipalities, healthcare organisations, educational institutions, community organisations, and mental health professionals across the Netherlands to strengthen local support systems for displaced communities.

Our impact

Over the past three years, Empatia has grown from an emergency response into a national support infrastructure for displaced Ukrainians in the Netherlands.

7000 +

Requests processed for psychological support

1,290

Delivered psychological consultations

300+

Built a network of Ukrainian-speaking mental health professionals.

227

Successfully matched psychologists with employment opportunities across the Netherlands

85,000

People reached. Through communication campaigns, webinars, proactive engagement

100+

Partnerships. Including municipalities, government bodies, GGD, provinces, and professional associations.

Our impact

Over the past three years, Empatia has grown from an emergency response into a national support infrastructure for displaced Ukrainians in the Netherlands.

7000 +

Requests processed for psychological support

1,290

Delivered psychological consultations

300+

Built a network of Ukrainian-speaking mental health professionals.

227

Successfully matched psychologists with employment opportunities across the Netherlands

85,000

People reached. Through communication campaigns, webinars, proactive engagement

100+

Partnerships. Including municipalities, government bodies, GGD, provinces, and professional associations.

Our impact

Over the past three years, Empatia has grown from an emergency response into a national support infrastructure for displaced Ukrainians in the Netherlands.

7000 +

Requests processed for psychological support

1,290

Delivered psychological consultations

300+

Built a network of Ukrainian-speaking mental health professionals.

227

Successfully matched psychologists with employment opportunities across the Netherlands

85,000

People reached. Through communication campaigns, webinars, proactive engagement

100+

Partnerships. Including municipalities, government bodies, GGD, provinces, and professional associations.

Our initiatives

Teens Resilience Academy

Programme designed by qualified mental health professionals to build resilience, confidence and wellbeing among Ukrainian teenagers in the Netherlands.

Regionalisation Project

Regionalisation is an initiative developed by OPORA within the Empatia program to strengthen access to mental health care for displaced Ukrainians across the Netherlands.

Map of Psychologists

Navigate the map to find mental health practitioners in the Netherlands, including Ukrainian psychologists for adults and children.

Our initiatives

Teens Resilience Academy

Programme designed by qualified mental health professionals to build resilience, confidence and wellbeing among Ukrainian teenagers in the Netherlands.

Regionalisation Project

Regionalisation is an initiative developed by OPORA within the Empatia program to strengthen access to mental health care for displaced Ukrainians across the Netherlands.

Map of Psychologists

Navigate the map to find mental health practitioners in the Netherlands, including Ukrainian psychologists for adults and children.

Our initiatives

Teens Resilience Academy

Programme designed by qualified mental health professionals to build resilience, confidence and wellbeing among Ukrainian teenagers in the Netherlands.

Regionalisation Project

Regionalisation is an initiative developed by OPORA within the Empatia program to strengthen access to mental health care for displaced Ukrainians across the Netherlands.

Map of Psychologists

Navigate the map to find mental health practitioners in the Netherlands, including Ukrainian psychologists for adults and children.

Testimonial
Meet our team

The Empatia team is here to help

Meet our team

The Empatia team is here to help

Empatia Team

Psychological & Legal Helplines

Matching and Placement

Mental Health Advisory & Product

Legal Team

Research

All

Zsuzsanna. Account Manager / Project Coordinator

Zsuzsanna Békéssy

Account Manager / Project Coordinator

Yulia. Helpline Operator of Empatia program

Yuliia

Helpline Psychologist / Project Coordinator

Yoram. Researcher

Yoram Kremers

Researcher

Yevheniia. Legal program

Yevheniia Soloviova

Legal Trainer & Mediator

Yeva. Psychologist Empatia program

Yeva Kardash

Psychologist / Mental Health Advisor

Vlada. Helpline Operator Empatia program

Vlada

Helpline Psychologist-Consultant

Placeholder Empatia

Tetiana Karnaukh

Legal Trainer & Mediator

Tetiana. Researcher

Tanja Kozak

Researcher

Susan. Advisor

Susan Verlinden

Advisor

Zsuzsanna. Account Manager / Project Coordinator

Zsuzsanna Békéssy

Account Manager / Project Coordinator

Yulia. Helpline Operator of Empatia program

Yuliia

Helpline Psychologist / Project Coordinator

Yoram. Researcher

Yoram Kremers

Researcher

Yevheniia. Legal program

Yevheniia Soloviova

Legal Trainer & Mediator

Yeva. Psychologist Empatia program

Yeva Kardash

Psychologist / Mental Health Advisor

Vlada. Helpline Operator Empatia program

Vlada

Helpline Psychologist-Consultant

Placeholder Empatia

Tetiana Karnaukh

Legal Trainer & Mediator

Tetiana. Researcher

Tanja Kozak

Researcher

Susan. Advisor

Susan Verlinden

Advisor

Rudrani. Legal Expert and Program Development Lead

Rudrani Banerjee

Legal Expert and Program Developer

Zsuzsanna. Account Manager / Project Coordinator

Zsuzsanna Békéssy

Account Manager / Project Coordinator

Yulia. Helpline Operator of Empatia program

Yuliia

Helpline Psychologist / Project Coordinator

Yoram. Researcher

Yoram Kremers

Researcher

Yevheniia. Legal program

Yevheniia Soloviova

Legal Trainer & Mediator

Yeva. Psychologist Empatia program

Yeva Kardash

Psychologist / Mental Health Advisor

Vlada. Helpline Operator Empatia program

Vlada

Helpline Psychologist-Consultant

Placeholder Empatia

Tetiana Karnaukh

Legal Trainer & Mediator

Tetiana. Researcher

Tanja Kozak

Researcher

Susan. Advisor

Susan Verlinden

Advisor

Rudrani. Legal Expert and Program Development Lead

Rudrani Banerjee

Legal Expert and Program Developer

Olha. Helpline Psychologist-Consultant

Olha

Helpline Psychologist-Consultant

Olga. Program manager for External Relations Empatia program

Olga Korol

External Relations Manager

Olesia. Helpline Operator Legal Program

Olesia Orlenko

Helpline Operator

Olena. Account Manager, Empatia program

Olena Kurstjens-Malashenko

Account Manager

Nina. Project Officer Empatia program

Nina Ubozhenko

Project Officer

Nataliia. Helpline Operator Legal Program

Nataliia Sydorchuk

Helpline Operator

Mateusz. Research team lead

Mateusz Krawczyk

Research Team Manager

Maryna. Preventive care Psychologist of Empatia program

Maryna Zavhorodnia

Mental Health Advisor / Project Coordinator

Marina. Advisor of mental health of children and teenagers  in Empatia program

Marina Rozhniatovska

Mental Health & Childcare Advisor

Lesia. Psychologist of Empatia program

Lesia Tseluiko

Psychologist

Kateryna. Program Assistant, Empatia

Kateryna Zahynaichenko

Program Assistant

Placeholder Empatia

Kateryna Kanievska

Legal Advisor

Jacob. Researcher

Jacob Osborne

Researcher

Yuliia. Psychologist Mediator-Facilitator Empatia program

Iuliia Bondar

Psychologist-Mediator / Facilitator

Iryna. Recruiter Empatia program

Iryna Mashuk

Recruiter

Hanna. Helpline Psychologist Consultant

Hanna

Helpline Psychologist-Consultant (Consultations Only)

Dariia. Psychologist, Empatia program

Dariia Bobkova

Psychologist

Daria. Researcher

Daria Delawar

Researcher

Anna-Maria Program Manager

Anna-Mariia Sukhar

Program Manager

Alina. Helpline Psychologist-Consultant

Alina

Helpline Psychologist-Consultant